TechTOOLs Reads "DRB III Not Connected"

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Case Verification:

• With the DRB III connected to the GPIB cable TechTOOLS displays "Device Status: DRB Not Connected"

 

Models Affected:

AB - Ram Van/Wagon	DH - Ram Pickup HD	KJ - Liberty	PL - Neon	WJ - Grand Cherokee
AJ - LeBaron	DN - Durango	LH - New Yorker	PR - Prowler	XJ - Cherokee
AN - Dakota	DR - Ram Pickup	LH - Vision	PT - Chrysler Cruiser	ZB - Viper Coupe/Roadster
AS - Caravan, Voyager, Town and Country	JA - Breeze	LH - LHS	RG - (EXPORT) Caravan, Voyager, Town and Country	ZG - (EXPORT) Grand Cherokee
BD - (IMPORT) Laser, Talon	JA - Cirrus	LH - Intrepid	RS - Caravan, Voyager, Town and Country	ZH - Crossfire
BE - Ram Pickup/Quad Cab	JA - Stratus	LH -Concorde	ST - Sebring/Stratus Coupe	ZJ - Grand Cherokee
BR - Ram Pickup	JR - Sebring/Stratus Sedan	LH - 300M	TJ - Wrangler	XH - (EXPORT) Commander
CS - Pacifica	JR - Sebring Convertible	NS - Caravan, Voyager, Town and Country	VA - Sprinter	DC - Ram 3500 Cab Chassis

 

Years:

• 1993-2006

System or Component Group:  

• 18 - Vehicle Performance/Driveability Scan Tool Diagnostic Trouble Codes/Error Message Scan Tool Not Communicating

Condition Verification: 

• Yes - Continuously

Recommendation:  

• In the case where a connection can not be made with the DRB III using the TechTOOLS application there may be a USB driver conflict or a USB problem.
• Confirm in the the Safely Remove Hardware Manager (located in the System Tray) that you see the GPIB-USB converter connected. 
  • If the PC sees the GPIB-USB connection here this is usually a good indication that the driver has been installed properly. 
• However, if at first you do not see the GPIB-USB connection, confirm that the Green power light is on on the GPIB-USB converter.

 

• There are 6 USB connections on the DealerCONNECT Dell Client.
• In most cases you can disconnect the GPIB Protocol converter at the USB connection and move to another USB connection.
  • This USB connection is a Blue ended connector.
• By moving the GPIB to another USB connection you are forcing the Dell PC to reinstall the GPIB Drivers.

 

Author: T5741BR

Last Modified By: T5741BR

Creation Date: 10/30/06 12:54 PM

Modification Date: 10/30/06 12:55 PM

Status: Review

Distribution: USA

Escalation Group: Driveability

Solution Number: K45632216

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Article Number: 413
Author: Wed, May 10, 2017
Last Updated: Wed, May 10, 2017
Author: Chris Ordner

Online URL: https://kb.l.fcawitech.com/article/techtools-reads-drb-iii-not-connected-413.html