wiTECH 2 Public Articles

wiTECH 2.0 will automatically lock a users account after 3 failed login attempts. The account will only be locked for 15 minutes. Once the account has become unlocked, the user will have another 3 attempts to login again.   An example of a faile... Read More

To improve the security stance of the wiTECH 2 system, we are migrating to TLS 1.2 (The ‘S’ in HTTPS). This means that several browsers will not be compatible with the wiTECH 2 environment. We STRONGLY recommend upgrading to Internet... Read More

DESCRIPTION As of April 28, 2016, due to new registration requirements, a microPod device will no longer be compatible with wiTECH 1.0 after it is registered with wiTECH 2.0. Once a device is registered for wiTECH 2.0, it can no longer be converted t... Read More

Overview The DRB III™ hardware device is a handheld diagnostic tool that preceded the Next Generation Service Tool (NGST) family of service tools in FCA dealerships.  This tool was introduced in 1994 and can no longer be manufactured in it... Read More

The KB article attached below explains how to connect to Chrysler, Dodge, Jeep, Ram vehicles (Ex: Jeep Renegade – BU) and Fiat, Fiat Professional, Alfa Romeo, Lancia, Abarth vehicles (Ex: Fiat 500X – FB) and perform diagnostics using... Read More

How-to Configure a Wireless Profile on a microPod 2 ATTENTION: Prior to configuring and updating your microPOD, please follow Knowledge Base (KB) Article Steps to Associate microPods to a Service Technician . Note: If this is a ne... Read More

How-to Setup a MicroPod II for wiTECH 2 DESCRIPTION If your dealership purchased a new microPOD and you would like to convert your existing microPOD for using with wiTECH 2.0 System, you need to download and install the microPOD Setup... Read More

NOTICE:  If you are viewing the wiTECH 2.0 KB site as a public user, you do not have access to the private knowledge base articles.  To gain access to all articles, please navigate to the wiTECH 2.0 KB site through the wiTECH 2.0 applicatio... Read More

In lieu of recent events, the wiTECH 2.0 application is undergoing changes to enhance the security stance of the diagnostic system. Some changes may not be convenient, but are completely necessary to protect the application and vehicles being service... Read More

Learn basic troubleshooting steps to improve your wiTECH 2.0 connectivity, the best placement of your wiTECH equipment, and how to properly mount new equipment for the best performance. Read More