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 Troubleshooting TechTOOLS

Dependent Software for TechTOOLS Application

Wed, May 10, 2017 0 478 0 / 5 (0 Vote(s))

DESCRIPTION TechTOOLS Application requires the following dependent software to have been installed: Note: Microsoft ended Windows XP support on April 8, 2014. wiTECH Helpdesk will no longer provide support for TechTOOLS that runs on Windows XP machin... Read More

How to check and temporarily stop firewall software

Wed, May 10, 2017 0 448 0 / 5 (0 Vote(s))

DESCRIPTION The following procedure is intended for troubleshooting purposes only. If firewall software is found to be the cause of TechTOOLS not operating correctly, please refer the problem to the local system coordinator for additional support, an... Read More

TechTOOLS Application will not launch from DealerCONNECT

Wed, May 10, 2017 0 972 0 / 5 (0 Vote(s))

Description: User is unable to launch TechTOOLS Application from DealerCONNECT -> Service Tab -> Service Tools & Equipment. When the user clicks on TechTOOLS link, the following error (see the screenshot below) is encountered: Overview: Th... Read More

TechTOOLS Memory Card update error is received

Wed, May 10, 2017 0 401 0 / 5 (0 Vote(s))

DESCRIPTION The following memory cards are used with the DRBIII (Diagnostics Readout Box): Supercard 1 Supercard 2 Sebring Stratus 2 Door (ST22) Dodge Sprinter NAFTA Crossfire If error message is received while updating any of the above cards then ... Read More

TechTOOLs Reads "DRB III Not Connected"

Wed, May 10, 2017 0 390 0 / 5 (0 Vote(s))

Case Verification: With the DRB III connected to the GPIB cable TechTOOLS displays "Device Status: DRB Not Connected"   Models Affected: AB - Ram Van/Wagon DH - Ram Pickup HD KJ - Liberty PL - Neon WJ - Grand Cherokee AJ - LeBaron DN... Read More

TechTOOLS System Date Error unable to connect to any server

Wed, May 10, 2017 0 491 0 / 5 (0 Vote(s))

DESCRIPTION Some TechCONNECT PC’s may have their system date set incorrectly. Note: If system date is not set to current date TechTOOLS may cause installation failures. PROCEDURE To check that system date is correct complete the following: Pos... Read More

TechTOOLS workaround for “Invalid Credentials”

Mon, Oct 30, 2023 0 181 0 / 5 (0 Vote(s))

TechTOOLS Application workaround for “Invalid Credentials” at login:   If you receive the error message “Invalid Login Credentials”, please follow the instructions listed below to resolve this problem. Step 1. Delete the old JRE folder Make sure no ... Read More